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If a fundraiser achieves the $500 minimum target to claim their ticket rebate, it is your charity who is responsible for providing that runner with their rebate after the event.

The rebate is not automatic – the eligible participant must submit a claim via the online form. The claim form is triggered and emailed to the eligible participant once they raise $500.

Runners must submit their request for a ticket rebate no later than midnight on the event day. This is clearly communicated all runners.

You will be issued a report after the event, listing the runners who fundraised $500 or more for your charity and have requested that their ticket price be rebated.

The report will include their banking details for your charity to process the rebates and put the ticket rebate into the runner’s accounts.

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